Refund Policy

Effective Date: July 25, 2026

By purchasing a digital product, you agree to this Refund Policy.

International customers (EU/UK).

Our business is based in the United States, and we primarily serve U.S. customers. If you purchase from the European Union, the European Economic Area, or the United Kingdom, your statutory consumer rights (including any mandatory withdrawal or refund rights for digital content) apply in addition to, and where required may override, this Refund Policy. Nothing in this Policy is intended to limit rights that cannot legally be limited under the laws of your country of residence.

Digital Products

Because of the nature of digital products, all sales of digital products (including downloadable PDFs, printable planners, insert packs, and samples) are final. Once a digital file has been delivered or made available for download, we are unable to offer refunds.

Exceptions

We will make exceptions and issue a refund or replacement in the following cases:

Duplicate purchase: If you accidentally purchased the same digital product twice, contact us within 14 days for a refund of the duplicate order.

Corrupted or undeliverable file: If your file is corrupted or cannot be downloaded, contact us within 14 days. We will troubleshoot and provide a working file, or issue a refund if we cannot resolve the issue.

Wrong product delivered: If you receive a different product than what you ordered, contact us within 14 days for the correct file or a refund.

Physical Products (if applicable)

If we sell any physical products, refunds may be available within 14 days of delivery if the item is unused and in original condition. Buyer pays return shipping. Contact us before returning.

In the Valley Planner Season 1 Month 1 – 30‑Day Grace Guarantee (Digital Download)
For the In the Valley Planner Season 1 Month 1 digital product, we offer a specific satisfaction guarantee that is more generous than our standard digital refund policy. We want this resource to genuinely serve you in the realities of chronic illness.

After purchase, you may download the planner, print it, or open it on your tablet and use it to walk through at least one hard day. If, after doing so, you feel that the planner does not meet you where you are or is not a good fit for you, you may request a full refund of your purchase price (currently 19.00 USD) within 30 days of your order date.

To request a refund under this guarantee, reply to your order confirmation email or contact us at [email protected] with your name, order number, and the email address used at checkout. Approved refunds will be issued to your original payment method within 7-10 business days. You may retain any files you have already downloaded; no return or deletion is required.

This grace guarantee applies only to the In the Valley Planner Seaon 1 Month 1 digital product and does not extend to any other current or future products unless explicitly stated on their respective sales pages.

How to Request a Refund

Email us at [email protected] with:

Your order number

The product name

The reason for your request

Any relevant screenshots or details

We typically respond within 2 business days.

Chargebacks

If you have an issue with your order, please contact us first. Filing a chargeback before contacting us may result in loss of access to all digital products purchased from us, and may affect your ability to make future purchases.

Questions?

Contact us at [email protected]